Refund Policy

At Prime Lawn Mowers, we want you to be satisfied with your purchase. If for any reason you are not happy, we are here to help with easy returns and refunds.

1. Return Policy

• Eligibility:
  Items can be returned within 30 days of delivery. To be eligible for a return:
  • The item must be in original condition, unused, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
• Non-Returnable Items:
  • Used or damaged items caused by customer handling.
  • Products without original packaging or missing accessories.

2. How to Initiate a Return

To start a return, follow these steps:

1. Contact us at Support@Primelawnmowers.shop or call us at +1 (240) 604-1332 with your order number.
2. Our team will provide instructions and a return shipping label if applicable.
3. Pack the item securely and attach the provided label to the package.
4. Send the item back using the carrier instructions provided.

3. Refund Process

• Processing Time:
  Once your return is received and inspected, we will notify you via email.
  • If approved, your refund will be processed within 5-7 business days.
• Refund Method:
  Refunds are issued to the original payment method used for the purchase (PayPal, Stripe, etc.).

4. Shipping Fees

• Free Returns:
  We offer free return shipping for defective or incorrect items.
• For other returns, the customer is responsible for return shipping fees unless otherwise stated.

5. Exchanges

If you need to exchange a product, please contact us. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at Support@Primelawnmowers.shop with photos of the damage.
• We will arrange a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund after 7 business days:

1. Check your bank or payment provider.
2. Contact PayPal or Stripe (if applicable).
3. If the issue persists, contact us at Support@Primelawnmowers.shop.

8. Contact Information

📍 Address: 7107 Varnum St, Hyattsville, MD 20784, USA
📧 Email: Support@Primelawnmowers.shop
📞 Phone: +1 (240) 604-1332

Thank you for shopping with Prime Lawn Mowers!